Shift Leader Chandler, AZ

Shift Leader

Full Time • Chandler, AZ
REPORTS TO: Assistant Manager/General Manager/Owner

Position Summary: This position is fully accountable for consistent profitable operations execution of a specific shift designated by the Owner/General Manager while adhering to all company guidelines and regulations through leadership, guidance teaching, coaching and follow up of the team while providing excellence in guest service.

Starting Wage: Up to $13.00 per hour (depending on experience)

 Shift Leaders enjoy:
• Paid Training
• Discounts on meals
• Excellent growth opportunities
• Flexible scheduling
• Competitive wage structure

Essential Functions: 

  • Ensure the restaurant is in full compliance with all local, state and federal regulations
  • Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures
  • Ensure profitability of the business by operating shifts within established guidelines and requirements for food cost, labor, controllable spending, utilities and sales growth.
  • Provide leadership to the restaurant team to consistently meet standards of superior customer service, quality and cleanliness while embracing the Firehouse Subs "Culture" of a cheerful and fun work environment. Leadership and professionalism includes however, not limited to, no fraternization of any kind with crew members. Be the “Role Model” for delivering operations excellence.
  • Able to development, train, teach, coach and follow-up with an overall shift team of 3-6 persons.
  • Be available to work any and all shifts, (open, close, daytime, night-time).
  • Be able to plan, organize and prioritize your responsibilities.
  • Development of self and team members by following a “continual learning” model
  • Be able to take responsibility and accountability for own actions and results
  • Be accountable for the upkeep and condition of all materials and equipment used within the restaurant or provided to me to use as part of the job/role.
  • Be able to extend and accept constructive feedback and praise
  • Ensure “image” criteria and requirements are followed by self and team.
  • Assist the Assistant Manager and General Manager in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
  • Participate in interviewing, training and disciplining employees under the guidance of the general manager.
  • Ensure required programs, reports and legal documents are accurate, complete and accomplished on schedule.
  • “Be Ready”, “Be Focused”, “Be Here”!
  • Understand that Firehouse Subs has a “Mission Statement”. This outline in detail specifically what is important and critical to the Firehouse Subs brand.
  • Demonstrate behavior of the concept of “Customer Comes First, Dining Room Second, Everything Else is Last”
  • Execute your daily duties with the Firehouse Subs beliefs and Values in mind:
    • o Treat People Fairly
    • o Stay Guest Focused
    • o Set High Standards
    • o Work Hard and Learn
    • o Give Back to the Community
Supporting Duties: 

  • Able to work on his/her feet for extended periods of time
  • Able to lift up to 50 lbs
  • Represent Firehouse Subs in a professional and positive manner at all times
  • Communicate effectively to Owners, Assistant Manager, General Manager and Firehouse Subs Home Office Personnel all issues and opportunities which may impact business
  • Maintain all equipment in full working order and communicate problems immediately to Assistant Manager/General Manager
  • Able to consistently complete the required administration of paperwork, cash handling and complete use of checklists
  • Able to consistently complete the required administration of paperwork, cash handling and complete use of checklists
  • Must have transportation for ongoing restaurant business needs throughout the day and shifts
  • Being proficient in the use of Microsoft Office is preferred
  • Any other duties assigned by AM/GM/Owner.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.

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Our Team Members Enjoy:

Competitive hourly wages
Discounts on meals
Friendly, team-oriented environment
Excellent growth opportunities